Our policy lasts 30 days. If 30 days have gone by
since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be
unused and in the same condition that you received it. It must also be in the
original packaging. So, you must make sure that the base bag is kept in good
condition.

To complete your return, we require a receipt or proof of purchase. This could be through a form of email or invoice.

Please do not send your purchase back to the
manufacturer before a booking is made this will speed up the process and allow
us to rectify the issue.

Refunds (if applicable)

Once your return is received and inspected, we will
send you an email to notify you that we have received your returned item. We
will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be
processed, and a credit will automatically be applied to your credit card or
original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check
your bank account again.

Then contact your credit card company, it may take
some time before your refund is officially posted.

Next contact your bank. There is often some
processing time before a refund is posted.

If you’ve done all of this and you still have not
received your refund yet, please contact us on the email link provided on our
website.

Exchanges (if applicable)

We only replace items if they are defective or
damaged.  If you need to exchange it for the same item, send us an email
or call the office to arrange the collection.

You will be responsible for paying for your own
shipping costs for returning your item. Shipping costs are non-refundable. If
you receive a refund, the cost of return shipping will be deducted from your
refund.