Privacy policy
Last updated: 6 October 2026
At DBZKHAN LTD (trading as BedsDivans), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use the BedsDivans website, place an order, contact us or otherwise interact with our services.
For the purposes of applicable UK data protection law, DBZKHAN LTD trading as BedsDivans is the data controller responsible for your personal information.
Please read this Privacy Policy carefully so that you understand how we handle your information.
1. About Us
DBZKHAN LTD
Trading as: BedsDivans
Address:
Unit 8A Stag Industrial Estate
Oxford Street
Bilston
WV14 7HZ
United Kingdom
Email: info@bedsdivans.co.uk
Telephone: 01902 405535
Company Registration Number: 9531837
VAT Registration Number: GB334416616
2. Personal Information We Collect
Depending on how you use our website and services, we may collect the following information:
Contact Information
This may include:
- Full name
- Billing address
- Delivery address
- Email address
- Telephone number
Order and Transaction Information
This may include:
- Products ordered
- Order number
- Order date
- Order value
- Delivery information
- Returns and refund information
- Payment status
- Transaction details
Payment card details are generally processed by our payment providers rather than being stored directly by BedsDivans.
Customer Service Information
When you contact us, we may collect information contained in your communications with us, including information relating to your order, delivery, return, refund, complaint or other enquiry.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Operating system
- Website pages visited
- General website usage information
- Information collected through cookies and similar technologies
The information collected may depend on the services and technologies active on our website.
3. How We Collect Your Information
We may collect personal information:
- Directly from you when you place an order.
- When you create or use an account.
- When you contact us.
- When you submit a return, refund request or complaint.
- When you subscribe to marketing communications, where applicable.
- Automatically when you use our website through cookies and similar technologies.
- From payment providers, delivery partners and other service providers where necessary to provide our services.
- Where permitted by law, from other third parties.
4. How We Use Your Personal Information
We use personal information where necessary for the following purposes:
Processing and Fulfilling Orders
We use your information to:
- Process and manage your order.
- Take and process payment.
- Arrange delivery.
- Provide delivery information to our delivery partners.
- Contact you regarding your order.
- Process cancellations, returns and refunds.
- Provide customer service and after-sales support.
Customer Service
We use your information to respond to enquiries, complaints and other communications and to maintain appropriate records of customer interactions.
Website and Service Improvement
We may use information about how customers interact with our website to help maintain, improve and develop our website and services.
Security and Fraud Prevention
We may process personal information to help protect our website, customers and business against fraud, misuse, unauthorised activity and other security risks.
Legal and Regulatory Requirements
We may process and retain personal information where necessary to:
- Comply with legal or regulatory obligations.
- Maintain appropriate business and financial records.
- Resolve disputes.
- Establish, exercise or defend legal claims.
- Respond to lawful requests from authorities.
Marketing
Where applicable, we may use your personal information to send marketing communications where we have a lawful basis to do so.
You can unsubscribe from marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us.
We will not use your information for marketing purposes where doing so would breach applicable law.
5. Lawful Bases for Processing
We process personal information using the lawful bases available under applicable UK data protection law.
Depending on the circumstances, these may include:
Contract
We may process your personal information where it is necessary to enter into or perform our contract with you.
For example, this includes processing your name, address, telephone number and order information to process and deliver your order.
Legal Obligation
We may process personal information where necessary to comply with a legal obligation.
For example, this may include maintaining financial, tax and transaction records where required by law.
Legitimate Interests
We may process personal information where it is necessary for our legitimate interests, provided that those interests are not overridden by your rights and interests.
Our legitimate interests may include:
- Operating and improving our business.
- Providing customer service.
- Maintaining website security.
- Preventing fraud and misuse.
- Managing customer relationships.
- Maintaining appropriate business records.
- Defending our legal rights.
Consent
Where we rely on your consent, we will ask for your consent where required by law.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
The ICO requires organisations to identify and explain the lawful basis relied upon for processing personal information.
6. Payment Information
Payments made through our website may be processed by third-party payment providers.
We do not normally need to store your full payment card details ourselves.
Payment providers may process your information in accordance with their own privacy policies and terms.
We may receive information such as payment confirmation, payment status and transaction details that are necessary to process and manage your order.
7. Delivery Partners
To deliver your order, we may provide relevant customer information to our delivery partners.
This may include:
- Name
- Delivery address
- Telephone number
- Order information
- Delivery instructions where applicable
This information is provided so that the delivery partner can arrange and complete your delivery.
Our delivery partners may contact you regarding the proposed delivery date and time.
8. Shopify
Our online store is hosted and powered by Shopify.
Shopify provides the technology and infrastructure that enables us to operate our online store, process orders and provide our online services.
Information submitted through our website may be processed by Shopify in accordance with applicable privacy requirements.
Shopify may also process information relating to your use of our website in order to provide and maintain its services.
9. Other Service Providers
We may share personal information with trusted third-party service providers where necessary to operate our business and provide services to you.
These may include providers involved in:
- Payment processing
- Website hosting and technology
- Order fulfilment
- Delivery and courier services
- Customer service
- IT and technical support
- Website security
- Accounting and financial administration
- Website analytics or similar technologies, where applicable
We only provide information that is reasonably necessary for the relevant service.
Where appropriate, service providers will be required to handle personal information in accordance with applicable data protection requirements.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage and improve the customer experience.
Some cookies may be necessary for the operation and security of the website.
Other cookies or similar technologies may be used for analytics, advertising or other purposes depending on the services and technologies active on the website.
Where required by law, we will request your consent before using non-essential cookies or similar technologies.
You can manage cookies through your browser settings and, where available, through the cookie controls provided on our website.
11. Marketing Communications
Where permitted by law, we may send customers information about our products, services or promotions.
You can stop receiving marketing communications at any time by using the unsubscribe option included in marketing emails or by contacting us.
Please note that even if you opt out of marketing communications, we may still send important non-marketing communications relating to your orders, payments, deliveries, returns, refunds or other transactions.
12. Customer Reviews and Feedback
If you choose to provide a review, photograph, comment or other feedback about our products or services, we may use that information for customer service, business improvement and promotional purposes where permitted by law.
We will not knowingly publish personal information beyond what is reasonably necessary for the relevant purpose.
13. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access.
- Loss.
- Misuse.
- Alteration.
- Unauthorised disclosure.
- Destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
14. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we retain information depends on factors including:
- The nature of the information.
- The reason we collected it.
- Whether you have an active customer relationship with us.
- Legal, accounting and tax requirements.
- Whether we need the information to resolve a dispute or establish, exercise or defend a legal claim.
Where we no longer need personal information, we will take reasonable steps to securely delete or anonymise it.
The ICO requires organisations to explain how long personal information is kept, or the criteria used to determine the retention period.
15. Your Data Protection Rights
Depending on the circumstances and subject to applicable legal requirements, you may have rights including:
- Right of access – to request a copy of the personal information we hold about you.
- Right to rectification – to ask us to correct inaccurate or incomplete information.
- Right to erasure – to ask us to delete your personal information in certain circumstances.
- Right to restriction – to ask us to restrict how we use your information in certain circumstances.
- Right to object – to object to certain processing, including certain processing based on legitimate interests and direct marketing.
- Right to data portability – in certain circumstances, to receive personal information in a structured, commonly used and machine-readable format.
- Right to withdraw consent – where we rely on consent as our lawful basis for processing.
These rights are not absolute and may be subject to legal exceptions or limitations.
The ICO confirms that privacy information should explain the rights available to individuals and how they can exercise them.
16. How to Exercise Your Rights
If you wish to exercise any of your data protection rights, please contact us:
Email: info@bedsdivans.co.uk
Telephone: 01902 405535
We may need to verify your identity before responding to certain requests.
We will respond to valid requests within the timeframe required by applicable data protection law.
17. Complaints
If you have any concerns about how we use your personal information, please contact us first so that we can investigate and try to resolve your concern.
Email: info@bedsdivans.co.uk
Telephone: 01902 405535
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection supervisory authority.
Further information about making a complaint can be found on the ICO's website.
The ICO recommends that UK organisations tell individuals about their right to complain to the ICO.
18. International Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
This may include using an adequacy decision or appropriate contractual or other safeguards where required.
19. Children's Privacy
Our website and services are intended for general customers and are not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be unlawful.
If you believe that a child has provided us with personal information unlawfully, please contact us so that we can investigate the matter.
20. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy policies of third-party websites before providing them with personal information.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or data protection practices.
The latest version will be published on this website and the Last updated date will be amended where appropriate.
We recommend checking this page periodically for any changes.
22. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
DBZKHAN LTD trading as BedsDivans
Email: info@bedsdivans.co.uk
Telephone: 01902 405535
Address:
Unit 8A Stag Industrial Estate
Oxford Street
Bilston
WV14 7HZ
United Kingdom
Company Registration Number: 9531837
VAT Registration Number: GB334416616
Office Hours:
Monday – Friday: 9:00 AM – 5:00 PM