Shipping policy

Delivery & Shipping Policy

Delivery

Once you have successfully placed your order, you will receive an order confirmation by email.

Please ensure that you provide a correct and active telephone number so that our delivery partner can contact you regarding your delivery.

We currently deliver throughout the UK mainland.

Deliveries to offshore areas and certain postcodes may take approximately 7–20 working days and may be subject to an additional delivery charge. If an additional charge applies to your postcode, our sales team will contact you before proceeding.

Standard Delivery

Our standard UK mainland delivery is generally 7–14 working days, excluding weekends and bank holidays.

We use third-party national delivery partners to deliver our products throughout the UK.

Delivery appointments may take place between approximately 6:00 AM and 9:00 PM, depending on the courier's route and local delivery schedule.

Please note that delivery times are estimates and can vary depending on the courier's schedule, location, traffic, weather and other circumstances outside our control.

Delivery Service

Our standard delivery service is kerbside / main entrance delivery.

For houses, delivery is generally to the front door or main entrance.

For flats and apartment buildings, delivery is generally to the communal ground-floor entrance.

Our standard delivery service does not include carrying items upstairs, into bedrooms or through the property.

If you require any additional assistance, please discuss this with the delivery team. Additional services may not always be available and any additional arrangements or charges must be agreed in advance.

Delivery Arrangements

Once your order has been allocated to our delivery partner, the courier will normally contact you approximately 24–48 hours before delivery, where possible, with details of the proposed delivery date and time.

Delivery dates and time slots are determined by the courier according to their allocated delivery route.

While we will always try to assist with reasonable requests, delivery dates and times cannot always be changed once a delivery has been allocated to a courier route.

If you are unable to accept the delivery, please contact us as soon as possible so that we can discuss the available options with the courier.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests should be made within 48 hours of placing your order where possible.

Once an order has been processed, prepared or dispatched, cancellation may no longer be possible without additional costs or arrangements.

Any cancellation or return rights that apply under UK consumer law remain unaffected.

Shipping

We take care to ensure that all products are securely prepared and dispatched using our third-party delivery partners.

As our products are large and bulky, delivery times can vary depending on the courier's route and scheduling.

Once the order has been passed to the courier, the courier will manage the delivery appointment and contact you using the details provided with your order.

Please ensure that someone is available to accept the delivery at the agreed time.

After-Sales Support

If you experience any problem with your product or delivery, please contact us as soon as reasonably possible.

Reporting an issue promptly allows us to investigate the matter quickly and, where appropriate, liaise with the courier or delivery partner.

If your item arrives damaged, please retain the packaging where possible and provide clear photographs of the product and packaging.

We will investigate reported issues and, where applicable, arrange an appropriate resolution in accordance with our policies and your statutory consumer rights.