Terms of service

Terms of Service

DBZKHAN LTD trading as BedsDivans

These Terms of Service govern your use of the BedsDivans website and your purchase of products from us.

By using our website or placing an order, you agree to these Terms of Service together with our other applicable policies, including our Return & Refund Policy, Delivery & Shipping Policy, Privacy Policy and Complaints Procedure.

Please read these Terms carefully before using our website or placing an order.

1. About Us

The website is operated by:

DBZKHAN LTD
Trading as: BedsDivans

Address:
Unit 8A Stag Industrial Estate
Oxford Street
Bilston
WV14 7HZ
United Kingdom

Email: info@bedsdivans.co.uk
Telephone: 01902 405535

DBZKHAN LTD is a company registered in England and Wales.

Company Registration Number: 9531837

VAT Registration Number: GB334416616

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorised access to our website or systems.
Introduce viruses, malware or other harmful material.
Interfere with the operation or security of the website.
Copy, reproduce or commercially exploit our website content without our permission.
Provide false or misleading information when placing an order.
Use our website in a way that could damage our business or other customers' use of the website.

We reserve the right to restrict or suspend access to our website where we reasonably believe these Terms have been breached.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device, screen settings and other factors.

Product images are provided for illustration and may not always represent the exact appearance of an individual product. Where applicable, patterns, colours, stitching, fabric appearance and other cosmetic details may vary slightly from product images.

We reserve the right to update product descriptions, specifications and availability where reasonably necessary.

Nothing in this section affects your statutory rights where a product is faulty, not as described or otherwise does not meet the requirements of applicable UK consumer law.

4. Orders

When you place an order through our website, you are making an offer to purchase the products selected.

After placing your order, you will normally receive an order confirmation by email.

An order is subject to acceptance by us. We reserve the right to decline or cancel an order where there is a genuine reason to do so, including where:

A product is unavailable.
There is an obvious pricing or product-description error.
We are unable to deliver to the address provided.
We suspect fraudulent or unauthorised activity.
Technical or system errors have affected the order.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

5. Prices and Payment

All prices displayed on our website are in GBP (£) unless otherwise stated.

The price payable will be the price displayed at the time you place your order, subject to any obvious error.

We accept the payment methods displayed at checkout.

You must provide accurate billing, payment and delivery information when placing an order.

Where a promotional offer or discount has specific terms, those terms will apply to the relevant promotion.

6. Delivery

Our delivery arrangements are explained in our Delivery & Shipping Policy.

Delivery times provided on our website are estimates and may vary depending on courier availability, delivery routes, traffic, weather and circumstances outside our reasonable control.

Our standard delivery service for bulky items is generally kerbside / main entrance delivery.

For houses, this is generally to the front door or main entrance.

For flats and apartments, this is generally to the communal ground-floor entrance.

Our standard service does not include carrying items upstairs or into individual rooms.

Please ensure that the delivery address and contact telephone number provided at checkout are correct.

7. Cancellations, Returns and Refunds

Our cancellation, return and refund arrangements are explained in our Return & Refund Policy.

Nothing in these Terms is intended to remove or restrict any statutory rights you have under UK consumer law.

Where a customer exercises a legal right to cancel or return an order, the applicable legal requirements will apply.

For change-of-mind returns, any applicable return or collection charges will be explained in accordance with our Return & Refund Policy.

8. Faulty, Damaged or Incorrect Products

If you believe that your product is faulty, damaged or not as described, please contact us as soon as reasonably possible.

We may request photographs, videos or other information to help us assess the issue.

Where appropriate, we may arrange an inspection, repair, replacement or refund in accordance with the circumstances and your statutory rights.

Please retain packaging where possible if an item arrives damaged, as this may assist us when investigating the issue.

9. Mattress Comfort

Mattress comfort and firmness are subjective and can vary from person to person.

A new mattress may require an adjustment period, and mattresses can naturally settle or soften with normal use.

Customers should follow the care instructions supplied with their product, including any recommended rotation or maintenance.

Where a concern relates to comfort or firmness rather than a product fault, we may request additional information to help us assess the matter.

10. Intellectual Property

All content on the BedsDivans website, including our branding, logos, photographs, product images, text, graphics and other materials, belongs to DBZKHAN LTD, BedsDivans or the relevant rights holder.

You may access and use the website for your personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute or commercially use our content without our prior written permission.

11. Third-Party Services and Links

Our website may contain links, services or features provided by third parties, including payment providers, delivery providers and other service providers.

We are not responsible for the content, availability or policies of third-party websites or services that we do not operate.

Where you use a third-party service, that service may have its own terms and privacy policies.

12. Website Availability and Information

We aim to keep our website available and information accurate, but we cannot guarantee that the website will always be available, uninterrupted or completely free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security reasons or other operational requirements.

If we identify an obvious error in a product description, price or other information, we reserve the right to correct the error and, where appropriate, contact affected customers.

13. Customer Reviews and Feedback

If you submit a review, comment, photograph, video or other feedback to us, you confirm that the material is your own or that you have permission to provide it.

You must not submit content that is unlawful, threatening, abusive, defamatory, discriminatory, misleading or infringes another person's rights.

We may use genuine customer feedback for business, service improvement and promotional purposes where permitted by law and applicable privacy requirements.

14. Customer Conduct

We expect customers to communicate with our staff, delivery partners and other representatives respectfully.

We will not tolerate abusive, threatening, discriminatory or offensive behaviour.

Where a customer repeatedly engages in inappropriate behaviour, we may restrict communication to written correspondence or take other reasonable steps to protect our staff and business.

This does not affect a customer's statutory rights or their ability to raise a genuine complaint.

15. Our Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms limits or excludes your statutory rights as a consumer or our liability for matters that cannot legally be excluded or limited.

Subject to the above, we will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.

16. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

This may include, for example:

Severe weather.
Road closures or major traffic disruption.
Courier delays.
Strikes or industrial action.
Natural disasters.
Serious technical failures.
Government restrictions.
Other events beyond our reasonable control.

Where such an event affects your order, we will take reasonable steps to keep you informed and minimise any resulting disruption.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information will be processed as described in our Privacy Policy.

18. Shopify

Our online store is hosted and powered by Shopify, which provides the technology that allows us to operate our online store.

Your purchase contract is with DBZKHAN LTD trading as BedsDivans, not Shopify.

Shopify provides the underlying ecommerce platform but is not responsible for the products sold by BedsDivans or the fulfilment of your order.

19. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you will also retain any mandatory rights and protections available to you under the laws that apply to your consumer relationship with us.

Any disputes will be subject to the applicable courts of England and Wales, except where applicable consumer law provides otherwise.